Privacy Policy

Luggage Share is a peer-to-peer luggage sharing platform that connects Senders and Travelers to facilitate the transportation of luggage. This Privacy Policy explains how Luggage Share collects, uses, stores, shares, and protects user information when you access or use the Luggage Share mobile application or website (collectively, the “App”).

By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To operate and improve our services, we collect the following types of information:

1.1 Personal Information

Full name
Email address
Phone number
User role (Sender or Traveler)

1.2 Travel & Luggage Information

Flight or travel details (date, time, route)
Luggage details (weight, size, description)
Luggage images or photos (if uploaded)

1.3 Communication Data

In-app chat messages between users
Customer support, complaint, or dispute-related communications

1.4 Payment Information

Transaction amount and payment status
Luggage Share does not store credit card or bank details
All payments are processed through secure third-party payment service providers

2. How We Use Your Information

We use collected information to:

2.1 Service Operations

Create, verify, and manage user accounts
Match Senders with suitable Travelers
Coordinate luggage pickup and delivery

2.2 Communication & Support

Enable in-app messaging and notifications
Provide customer support and resolve disputes

2.3 Payments & Security

Process payments securely
Prevent fraud, misuse, and unauthorized activity

2.4 App Improvement

Analyze usage trends
Improve app performance, features, and user experience

3. Location Services

3.1 Use of Location Data

Luggage Share may access your device’s location to:

Display pickup and drop-off locations
Improve matching accuracy between Senders and Travelers

3.2 Location Control

You may enable or disable location permissions at any time through your device settings.

4. Data Sharing & Disclosure

4.1 No Sale of Personal Data

Luggage Share does not sell, rent, or trade user personal information.

4.2 Limited Data Sharing

Your information may be shared only:

Between matched Senders and Travelers (limited to necessary details)
With trusted third-party service providers (payment processing, analytics, notifications)
When required by law, regulation, or legal process
To protect the rights, safety, and security of users or the platform

5. User-to-User Responsibility

5.1 Platform Role

Luggage Share acts solely as a facilitator connecting Senders and Travelers.

5.2 Disclaimer of Responsibility

Luggage Share is not responsible for:

Lost, damaged, or delayed luggage
Miscommunication between users
Travel delays, cancellations, or customs issues
Disputes arising between Senders and Travelers

All interactions and transactions occur at users’ own risk.

6. Messaging & Uploaded Content

6.1 In-App Messaging

Chat messages may be securely stored to improve service quality and resolve disputes

6.2 Uploaded Content

Uploaded photos are used for luggage identification and verification
Users are responsible for ensuring all uploaded content is lawful, accurate, and appropriate

7. Payments, Fees & Refunds

7.1 Payment Processing

Payments are handled through secure third-party payment gateways

7.2 Payment Issues

Luggage Share is not responsible for payment failures caused by banks or payment providers

7.3 Refund Policy

Refunds, if applicable, are governed by platform rules and service conditions

8. App Performance & Availability

8.1 Service Availability

While we strive to provide reliable service:

The App may experience downtime due to maintenance or technical issues
We do not guarantee uninterrupted or error-free access

9. Data Security

9.1 Security Measures

We implement reasonable technical and organizational safeguards to protect user data.

9.2 Security Limitation

Despite our efforts, no digital platform can guarantee 100% security, and absolute protection cannot be assured.

10. External Links & Third-Party Services

10.1 Third-Party Responsibility

The App may contain links to third-party websites or services.
Luggage Share is not responsible for their content, privacy policies, or practices.

11. User Rights

Users have the right to:

11.1 Data Control

Access, review, or update personal information
Request account deletion

11.2 Consent Management

Withdraw consent for optional permissions

Requests may be submitted via app settings or customer support.

12. Policy Updates

12.1 Changes to This Policy

We may update this Privacy Policy periodically.
Continued use of the App after updates indicates acceptance of the revised policy.

13. Acceptance of Terms

By using Luggage Share, you confirm that:

13.1 User Acknowledgement

You understand the risks associated with peer-to-peer luggage sharing
You agree to this Privacy Policy and related terms
You accept full responsibility for your interactions on the platform

Luggage

Download the Luggage Sharing App.

Send your luggage with ease using Luggage Share! Post your requests, connect with trusted travelers, and coordinate securely through in-app chat. Manage your bags, parcels, or packages right from your sender dashboard. Enjoy a fast, reliable, and convenient luggage sending and sharing experience—get started in just minutes and travel stress-free!