Our FAQs are created to help you understand every aspect of using the Luggage Share app with clarity and confidence. This section provides detailed answers to common questions about posting orders, bidding, payments, luggage handling, traveler verification, and safety guidelines. Whether you are sending items or carrying luggage as a traveler, the FAQs provide a clear and straightforward explanation of each step in the process. You will also find information about escrow payments, delivery responsibilities, and what to do in case of delays, damage, or disputes. We regularly update the FAQ section based on user feedback and platform improvements to ensure accuracy and relevance. If your question is not listed, our support team is always available to help you directly through the app or contact form.
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How Luggage Share Works
What is Luggage Share?
Luggage Share connects travelers and senders, making it easy to share luggage space. A sender can send their luggage through a traveler or request the traveler to purchase items using their address and bring them along on their trip.
How do I send my luggage?
To send luggage, you can create a post with details like weight, luggage detail and destination so travelers on the same route can contact you. Alternatively, you can send an offer on a traveler’s post that matches your requirements.
How do offers work between senders and travelers?
After a sender posts luggage details, travelers can place offers based on their travel plans. Similarly, when a traveler posts availability, senders can make offers to send their luggage.
Can both travelers and senders post offers?
Yes. Travelers can post their available space or routes, and senders can place offers to send luggage. Likewise, senders can post requests, and travelers can offer to carry their items.
Can I cancel or reject an offer?
Yes, both travelers and senders can cancel or reject offers before they are accepted. After acceptance, cancellation is possible only through mutual agreement between both parties.
Can I cancel after my offer is accepted?
Yes, you can cancel after acceptance, but it requires communication and agreement between both the traveler and the sender. Frequent cancellations may affect your account reputation.
Can I order something through a traveler?
Yes. You can use the “Shop Through Traveler” feature to order products from another country or city. The traveler can purchase and carry the item for you.
How can I contact a traveler or sender?
You can contact the traveler or sender directly through the in-app chat feature once an offer is placed or accepted.
Can I use my address for deliveries through a traveler?
Yes, you can provide your delivery address to the traveler for shopping or luggage delivery. Make sure to confirm all details and communicate clearly before the trip.
Is my luggage safe with travelers?
Both parties should verify profiles and communicate before proceeding. Luggage Share promotes secure usage but is not liable for user interactions.
Do I need to pay any fees?
A small service fee may apply depending on the transaction type. The amount is shown before confirming your booking or offer.
Can I cancel my booking?
Yes, you can cancel before the traveler accepts your request. After acceptance, cancellation depends on mutual agreement.
How can I contact support?
You can reach our support team through the “Customer Support” section in the app settings.
